Legal
Refund and Cancellation Policy
Cancellation
ThermoFluid Studio is a month-to-month subscription at $9.99/month. You can cancel at any time through the customer portal, without contacting us. Cancellation stops future renewals. Your access continues through the end of the billing period you already paid for; after that, the Software enters read-only mode.
Refunds
- Cooling-off / first-purchase refund. If ThermoFluid Studio does not work for you, you may request a full refund of your most recent payment within 14 days of that charge, by contacting support@thermofluidstudio.com or using the customer portal.
- Renewals. Because you can cancel any time before a renewal, renewal charges are generally non-refundable except where required by law. If you were charged for a renewal you intended to cancel, contact us and we will review it in good faith.
- How refunds are issued. Refunds are processed through Stripe back to your original payment method, including any tax collected on the refunded charge.
Statutory rights
Nothing in this policy limits any non-waivable refund or consumer-protection rights you have under the law of your country or state. Where local law grants you a stronger right, for example an EU/UK right of withdrawal, that right applies.
Questions or refund requests: support@thermofluidstudio.com.